Error Codes

Banking Errors

Input Errors

These errors occur when you or your user have entered incorrect information. Please verify values in your request body and try again.

HTTP Status Code

Error

Description

How to Handle

200

Success

Operation Was Performed Successfully

Operation Was Performed Successfully

401

INACTIVE_ACCOUNT

Provided account number is incorrect or inactive.

Verify that the request body contains valid values for request parameters or contact your bank.

401

INVALID_CREDENTIALS

Your user entered invalid login credentials.

Prompt the user to try again.

401

INVALID_MFA

Your user has entered invalid MFA information (OTP, Secret Question).

Prompt the user to try again.

404

INVALID_ACCOUNT_ID

Provided account ID is incorrect.

Verify that the request body contains valid identifiers.

404

INVALID_CARD_ID

Provided card ID is incorrect.

Verify that the request body contains valid identifiers.

400

INVALID_DATE_RANGE

Provided date range is not supported by the bank.

Enter a date range of up to x days.

400

PARAMETER_ERROR

Your request body contains incorrect parameters.

Verify that your request body is properly formatted in accordance to our endpoints.

422

PARAMETER_MISSING

Your request body is missing necessary parameters.

Verify that your request body is properly formatted in accordance to our endpoints.

Invalid Request Errors

These errors occur when the financial institution does not accept the requested operation. Please see error details below and attempt a different request.

HTTP Status Code

Error

Description

How to Handle

400

INSUFFICIENT_BALANCE

The user's account does not have sufficient balance for this transaction.

Check the balance and try a different amount.

400

BENEFICIARY_NOT_ACTIVATED

Beneficiary has not been activated as two factor authentication is required.

Prompt the user to take necessary further action.

400

BENEFICIARY_COOL_DOWN_PERIOD

New beneficiary will be activated for fund transfer after x hour(s).

Attempt transactions once this cool down period has elapsed.

400

BENEFICIARY_ALREADY_EXISTS

A beneficiary with this account number or IBAN already exists.

Try the Create Transfer endpoint instead.

401

ACCOUNT_LOCKED

Account locked out due to too many failed login attempts.

Prompt the user to reset their password and try again.

401

INACTIVE_ACCOUNT

This account has been deactivated.

Prompt the user to contact their bank.

401

DUPLICATE_TRANSFER

The same transaction has already been initiated a short time ago.

Initiate a different transfer or try again later.

401

ACCOUNT_FEATURE_LOCKED

This operation is locked by the bank.

Contact your bank.

400

NO_REFERENCE_FOUND

We couldn't find the reference for this transfer.

Verify this transfer manually.

400

DAILY_LIMIT_EXCEEDED

The entered amount exceeds the maximum daily limit set by the user.

Inform the user to enter a lesser amount or adjust the daily limit from the user's online banking.

400

TRANSACTION_LIMIT_EXCEEDED

You have exceeded the limit defined for the transaction you are trying to execute.

Inform the user to enter a lesser amount or adjust the transaction limit from the user's online banking.

400

USER_LIMIT_EXCEEDED

The amount you have entered exceeds the User limit.

Inform the user to enter a lesser amount or adjust the user limit from the user's online banking.

400

PART_OF_ANOTHER_SUBPRODUCT

This endpoint is included in a different type of request for this bank (payment/transfer/create).

Try the operation using a different type of request.

400

AMOUNT_BELOW_TRANSFER_LIMIT

The bank has a minimum required amount for the transfer. The current amount is below the bank's minimum.

Try the the operation with an amount that is at least the minimum transfer limit for the bank.

400

BENEFICIARY_NAME_TAKEN

The bank does not allow multiple beneficiaries with the same name.

Try the request again with a different beneficiary name.

400

AMOUNT_ABOVE_TRANSFER_LIMIT

The bank has a maximum amount for the transfer. The current amount is above the allowed bank's maximum.

Try the the operation with an amount that is at most the maximum transfer limit for the bank.

400

TRANSFER_CONFIRMATION_FAILED

The banks could not confirm the transfer at this point due to technical reasons.

Inform the user to contact the bank to confirm the transfer.

400

BENEFICIARY_NICKNAME_NAME_TAKEN

The bank does not allow multiple beneficiaries with the same nickname.

Try the request again with a different beneficiary nickname.

400

BENEFICIARY_NICKNAME_CHARACTER_LIMIT

The bank has a limit on the length of the nickname.

Try the request again with a shorter beneficiary nickname.

BENEFICIARY_NAME_CHARACTER_LIMIT

The bank has a limit on the length of the name.

Try the request again with a shorter beneficiary name.

Retryable Errors

These errors are usually caused by a failed connection to the bank or our servers. Please try the request again.

HTTP Status Code

Error

Description

How to Handle

400

UNABLE_TO_CONNECT_TO_BANK

Failed attempt to connect to the user's bank.

Retry the request.

500

UNKNOWN_ERROR

An unknown interruption occurred while performing your request.

Retry the request.

401

SESSION_INVALIDATED

Your user's session has expired or been terminated by the bank.

Retry the request.

400

USER_ALREADY_LOGGED_IN

This bank does not support concurrent login.

Retry the request.

503

TEMPORARILY_UNAVAILABLE

An error occurred due to financial institution downtime.

Retry the request.

Set-up Errors

These errors occur when you have misconfigured the API calls that are being sent to Dapi.

Error

Description

NOT_FOUND

You are most likely trying to call an endpoint that does not exist. Please double-check the URL.

INVALID_ARGS

Please double-check the arguments you are sending in the request.

INVALID_TOKEN

Make sure you are using the right token. NB! Make sure you have set the accessToken as the Bearer Token in the request header.

INVALID_SECRETS

Double-check the integrity of the secrets that you are using. NB! If you are using an SDK, make sure you have added the appSecret to the Server.

BAD_REQUEST

Double-check the format of your request.

UNAUTHORIZED

You are not authorized to call the endpoint. Make sure your appKey has the necessary permissions.

Implementation Errors

These errors occur when either our system or the financial institution does not support your request. Please try a different operation.

Error

Description

CREATE_TRANSFER_TYPE_NOT_SUPPORTED

We do not currently support this transfer type.

CREATE_BENEFICIARY_SAME_TYPE_NOT_SUPPORTED

We do not currently support this beneficiary type.

CREATE_TRANSFER_TYPE_NOT_SUPPORTED

We do not currently support this transfer type.

CREATE_BENEFICIARY_TYPE_NOT_SUPPORTED

We do not currently support this beneficiary type.

CREATE_BENEFICIARY_INTL_TYPE_NOT_SUPPORTED

We do not currently support this beneficiary type.

PRODUCT_NOT_SUPPORTED

The endpoint you are trying to connect is currently not supported.

Sandbox Errors

These errors only happen in the sandbox environment.

Error

Description

SANDBOX_ACCOUNT_NOT_FOUND

You are trying to interact with a sandbox account that does not exist for your appKey.

NB! If you are trying to create a transfer, make sure that the beneficiary is another sandbox user that you have already created.