Error Codes

Banking Errors

Input Errors

These errors occur when you or your user have entered incorrect information. Please verify values in your request body and try again.

HTTP Status Code	Error	Description	How to Handle
200	Success	Operation Was Performed Successfully	Operation Was Performed Successfully
401	INACTIVE_ACCOUNT	Provided account number is incorrect or inactive.	Verify that the request body contains valid values for request parameters or contact your bank.
401	INVALID_CREDENTIALS	Your user entered invalid login credentials.	Prompt the user to try again.
401	INVALID_MFA	Your user has entered invalid MFA information (OTP, Secret Question).	Prompt the user to try again.
404	INVALID_ACCOUNT_ID	Provided account ID is incorrect.	Verify that the request body contains valid identifiers.
404	INVALID_CARD_ID	Provided card ID is incorrect.	Verify that the request body contains valid identifiers.
400	INVALID_DATE_RANGE	Provided date range is not supported by the bank.	Enter a date range of up to `x` days.
400	PARAMETER_ERROR	Your request body contains incorrect parameters.	Verify that your request body is properly formatted in accordance to our endpoints.
422	PARAMETER_MISSING	Your request body is missing necessary parameters.	Verify that your request body is properly formatted in accordance to our endpoints.

Invalid Request Errors

These errors occur when the financial institution does not accept the requested operation. Please see error details below and attempt a different request.

HTTP Status Code	Error	Description	How to Handle
400	INSUFFICIENT_BALANCE	The user's account does not have sufficient balance for this transaction.	Check the balance and try a different amount.
400	BENEFICIARY_NOT_ACTIVATED	Beneficiary has not been activated as two factor authentication is required.	Prompt the user to take necessary further action.
400	BENEFICIARY_COOL_DOWN_PERIOD	New beneficiary will be activated for fund transfer after x hour(s).	Attempt transactions once this cool down period has elapsed.
400	BENEFICIARY_ALREADY_EXISTS	A beneficiary with this account number or IBAN already exists.	Try the Create Transfer endpoint instead.
401	ACCOUNT_LOCKED	Account locked out due to too many failed login attempts.	Prompt the user to reset their password and try again.
401	INACTIVE_ACCOUNT	This account has been deactivated.	Prompt the user to contact their bank.
401	DUPLICATE_TRANSFER	The same transaction has already been initiated a short time ago.	Initiate a different transfer or try again later.
401	ACCOUNT_FEATURE_LOCKED	This operation is locked by the bank.	Contact your bank.
400	DAILY_LIMIT_EXCEEDED	The entered amount exceeds the maximum daily limit set by the user.	Inform the user to enter a lesser amount or adjust the daily limit from the user's online banking.
400	TRANSACTION_LIMIT_EXCEEDED	You have exceeded the limit defined for the transaction you are trying to execute.	Inform the user to enter a lesser amount or adjust the transaction limit from the user's online banking.
400	USER_LIMIT_EXCEEDED	The amount you have entered exceeds the User limit.	Inform the user to enter a lesser amount or adjust the user limit from the user's online banking.
400	PART_OF_ANOTHER_SUBPRODUCT	This endpoint is included in a different type of request for this bank (payment/transfer/create).	Try the operation using a different type of request.
400	AMOUNT_BELOW_TRANSFER_LIMIT	The bank has a minimum required amount for the transfer. The current amount is below the bank's minimum.	Try the the operation with an amount that is at least the minimum transfer limit for the bank.
400	BENEFICIARY_NAME_TAKEN	The bank does not allow multiple beneficiaries with the same name.	Try the request again with a different beneficiary name.
400	AMOUNT_ABOVE_TRANSFER_LIMIT	The bank has a maximum amount for the transfer. The current amount is above the allowed bank's maximum.	Try the the operation with an amount that is at most the maximum transfer limit for the bank.
400	TRANSFER_CONFIRMATION_FAILED	It is unknown whether the transfer was process. Mainly caused by internal bank errors.	Contact the user to determine the result of the transfer.
400	BENEFICIARY_NICKNAME_NAME_TAKEN	The bank does not allow multiple beneficiaries with the same nickname.	Try the request again with a different beneficiary nickname.
400	BENEFICIARY_NICKNAME_CHARACTER_LIMIT	The bank has a limit on the length of the nickname.	Try the request again with a shorter beneficiary nickname.
400	BENEFICIARY_NAME_CHARACTER_LIMIT	The bank has a limit on the length of the name.	Try the request again with a shorter beneficiary name.

Retryable Errors

These errors are usually caused by a failed connection to the bank or our servers. Please try the request again.

HTTP Status Code	Error	Description	How to Handle
400	UNABLE_TO_CONNECT_TO_BANK	Failed attempt to connect to the user's bank.	Retry the request.
500	UNKNOWN_ERROR	An unknown interruption occurred while performing your request.	Retry the request.
401	SESSION_INVALIDATED	Your user's session has expired or been terminated by the bank.	Retry the request.
400	USER_ALREADY_LOGGED_IN	This bank does not support concurrent login.	Retry the request.
503	TEMPORARILY_UNAVAILABLE	An error occurred due to financial institution downtime.	Retry the request.

Set-up Errors

These errors occur when you have misconfigured the API calls that are being sent to Dapi.

Error	Description
NOT_FOUND	You are most likely trying to call an endpoint that does not exist. Please double-check the URL.
INVALID_ARGS	Please double-check the arguments you are sending in the request.
INVALID_TOKEN	Make sure you are using the right token. NB! Make sure you have set the `accessToken` as the Bearer Token in the request header.
INVALID_SECRETS	Double-check the integrity of the secrets that you are using. NB! If you are using an SDK, make sure you have added the `appSecret` to the Server.
BAD_REQUEST	Double-check the format of your request.
UNAUTHORIZED	You are not authorized to call the endpoint. Make sure your `appKey` has the necessary permissions.

Implementation Errors

These errors occur when either our system or the financial institution does not support your request. Please try a different operation.

Error	Description
CREATE_TRANSFER_TYPE_NOT_SUPPORTED	We do not currently support this transfer type.
CREATE_BENEFICIARY_SAME_TYPE_NOT_SUPPORTED	We do not currently support this beneficiary type.
CREATE_TRANSFER_TYPE_NOT_SUPPORTED	We do not currently support this transfer type.
CREATE_BENEFICIARY_TYPE_NOT_SUPPORTED	We do not currently support this beneficiary type.
CREATE_BENEFICIARY_INTL_TYPE_NOT_SUPPORTED	We do not currently support this beneficiary type.
PRODUCT_NOT_SUPPORTED	The endpoint you are trying to connect is currently not supported.

Sandbox Errors

These errors only happen in the sandbox environment.

Error	Description
SANDBOX_ACCOUNT_NOT_FOUND	You are trying to interact with a sandbox account that does not exist for your `appKey`. NB! If you are trying to create a transfer, make sure that the beneficiary is another sandbox user that you have already created.